Deleting your account

How to close your MarkedPaid account and have everything in it erased.

How to do it

1. Sign in to MarkedPaid, on this website or in the app.
2. Open Settings and go to Delete this account at the bottom of the page. If your account is paused, the same option is on the page you see when you sign in.
3. Enter your password to confirm.

Only the owner of the account can do this. If you cannot sign in, write to help@markedpaid.com from the email address the account was opened with, and we will do it for you.

What happens

• The account closes straight away and everyone is signed out. If you have a subscription it stops, so you are not charged again.
• For 30 days you can sign in and keep the account after all.
• After 30 days everything in the account is permanently erased: your name, email address and password, and all of the business’s records — customers, estimates, invoices, appointments, payroll and anything else you entered — along with our copies of the emails sent from the account.

What is kept

• Records of subscription payments you made to us are kept by our payment providers, Stripe and PayPal, for as long as the law requires them to.
• Routine backup copies made before the erasure can hold your records for up to 30 days more. They are not used for anything else, and are then overwritten.

Contact

Questions about deleting your account or your information: help@markedpaid.com.